Privacy Policy

My Practice Solutions LLC ("we," "us," or "our") operates mypracticeacademy.com (the "Website") and related services, including online courses, a membership dashboard, and AI-powered tools. This Privacy Policy describes how we collect, use, store, and share your personal information when you interact with our services.

By using our Website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you create an account, make a purchase, or interact with our services, we may collect:

• Full name
• Email address
• Phone number (optional)
• Billing information (credit card details are processed and stored by Stripe; we do not store full card numbers)
• Mailing address (if provided)

Account Data

When you use our platform, we collect data associated with your account, including:

• Login credentials (passwords are stored in encrypted form)
• Course enrollment and progress data
• Assessment results and quiz responses
• Dashboard preferences and settings
• AI advisor (Sal) interaction history

Usage Data

We automatically collect technical and behavioral data when you use our services:

• Pages viewed and click patterns
• Time spent on pages and courses
• Device type, operating system, and screen resolution
• IP address and approximate geographic location
• Browser type and version
• Referring URLs and exit pages

Communication Data

We retain records of your communications with us, including:

• Emails sent to and received from our team
• Support tickets and their resolutions
• Chat messages within the platform
• Community forum posts and comments

2. How We Collect Information

Directly from You

We collect information that you voluntarily provide when you:

• Register for an account
• Purchase a course or subscription
• Complete forms, surveys, or assessments
• Contact us via email or support channels
• Participate in community discussions

Automatically

Certain information is collected automatically when you visit or use our services through:

• Cookies and similar tracking technologies
• Web beacons and pixel tags
• Server log files
• Analytics platforms (Google Analytics GA4)

From Third Parties

We may receive information about you from third-party sources, including:

• Stripe: Payment confirmation, transaction status, and billing details
• Meta/Facebook: Advertising interaction data when you engage with our ads
• GoHighLevel: CRM and marketing automation data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and improve services: Deliver course content, operate the dashboard, maintain your account, and improve platform functionality
• Process payments: Charge for courses and subscriptions, manage payment plans, issue refunds, and maintain financial records
• Course-related communications: Send enrollment confirmations, progress reminders, new module notifications, and certificate issuance
• Marketing communications: Send promotional emails, newsletters, and special offers (only with your consent; you may opt out at any time)
• Personalize your experience: Tailor course recommendations based on your assessment results, track your progress, and customize dashboard features
• Customer support: Respond to your inquiries, troubleshoot issues, and provide technical assistance
• Analytics and research: Understand how our platform is used, identify trends, and make data-driven improvements
• Legal compliance: Fulfill tax obligations, respond to legal requests, enforce our terms, and protect against fraud

4. Third-Party Services

We use the following third-party services to operate our business. Each service has its own privacy policy governing its use of your data:

Service	Purpose	Data Shared
Stripe	Payment processing	Name, email, billing address, payment card details
GoHighLevel	CRM, email marketing, funnels, and automation	Name, email, phone, purchase history, engagement data
Meta / Facebook	Advertising pixel and Conversions API (CAPI) for ad targeting and conversion tracking	Hashed email, IP address, browser data, page events, purchase events
Google Analytics (GA4)	Website analytics and traffic measurement	IP address (anonymized), device info, page views, user behavior
Anthropic / Claude	AI-powered features within the dashboard (Sal advisor)	Anonymized query data; no personally identifiable information is sent to the AI model
Amazon Web Services (AWS)	Cloud hosting and infrastructure	All platform data is stored on AWS infrastructure with encryption at rest
Supabase	Database and authentication services	Account data, course progress, application data

5. Cookies and Tracking

We use cookies and similar technologies to operate and improve our services. For detailed information, please see our Cookie Policy.

Essential Cookies

Required for the Website to function. These handle session management, authentication, security tokens, and checkout processes. You cannot opt out of essential cookies.

Analytics Cookies

Google Analytics (GA4) places cookies to measure page views, user behavior, and traffic sources. Data is retained for 26 months. IP addresses are anonymized.

Advertising Cookies

The Meta Pixel places cookies and uses the Conversions API to track conversions, build custom audiences, and optimize ad delivery. This data is used to show you relevant ads on Facebook and Instagram.

Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of our Website. See our Cookie Policy for specific opt-out instructions.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy:

• Account data: Retained while your account is active, plus 3 years after account closure or last activity, to allow for reactivation and to comply with legal obligations
• Payment and transaction records: Retained for 7 years to comply with tax and financial reporting requirements
• Marketing data: Retained until you unsubscribe, plus 30 days to process your opt-out request
• Analytics data: 26 months (Google Analytics GA4 default retention period)
• Support communications: Retained for 3 years after the last interaction

When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data, subject to legal retention requirements
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any email, or by contacting us
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information to third parties. If this practice ever changes, we will update this policy and provide an opt-out mechanism.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

How to Exercise Your Rights

To make a request regarding your personal data, email us at [email protected] with the subject line "Privacy Rights Request." We will verify your identity and respond within 30 days.

8. Data Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encryption at rest for stored data
• Role-based access controls limiting employee access to personal data
• Regular security reviews and vulnerability assessments
• Secure password hashing (bcrypt)
• Two-factor authentication available for accounts

Despite these measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data, but we are committed to protecting it using industry-standard practices.

9. Children's Privacy

My Practice Academy is designed for licensed healthcare professionals and adults pursuing careers in healthcare. Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

If we learn that we have collected personal information from a person under 18, we will delete that information promptly. If you believe a child has provided us with personal data, please contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes:

• The "Last updated" date at the top of this page will be revised
• For material changes, we will notify you via email at the address associated with your account
• We may also post a prominent notice on our Website

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

My Practice Solutions LLC
Sheridan, Wyoming
Email: [email protected]